Terms and Conditions

This page explains the rules that govern your use of Cosmobet services. Every player who registers and plays at the casino Cosmobet accepts these conditions as binding. Understanding these terms helps you make informed decisions about deposits, bonuses, withdrawals, and account management. The operator reserves the right to update these conditions, so checking back periodically is recommended.

General User Agreement

By creating an account, you confirm that you are at least 18 years old and legally permitted to gamble in your jurisdiction. Players from the United States, France, Netherlands, Curacao, and Dutch West Indies are restricted from accessing platform services. You must provide accurate personal information during registration, including your email, country, and preferred currency such as GBP, EUR, USD, or supported cryptocurrencies.

Each player may hold only one account. Duplicate accounts will be closed, and any associated funds may be forfeited. The platform operates under Curacao licence OGL/2024/1798/1048, which sets the regulatory framework for dispute resolution and operational standards.

Account Responsibilities

Players are responsible for maintaining the security of their login credentials. Passwords must contain at least 8 characters, including an uppercase letter, a number, and a special character. If you suspect unauthorised access, contact support immediately via live chat or email at support@cosmobet.com.

Temporary account locks may occur after multiple failed login attempts. Session monitoring and unusual activity checks provide additional protection. You can find more details about data handling in the Cosmobet privacy policy.

Verification Requirements

KYC verification is required before processing withdrawals. Accepted documents include:

1. Passport or driving licence for identity confirmation
2. Utility bill or bank statement dated within 90 days for address verification
3. Payment method proof such as a card photo or e-wallet screenshot

Verification typically completes within 24 hours but may take longer if documents are unclear, cropped, or mismatched. Large transactions or suspicious activity may trigger additional checks.

Deposit and Withdrawal Conditions

The minimum deposit is 20 GBP for most payment methods, including Visa, Mastercard, bank transfer, and cryptocurrencies like Bitcoin, Ethereum, and Litecoin. Deposits via cards and bank transfers have a maximum daily limit of 5,000 GBP.

Withdrawals require a minimum of 20 GBP for SEPA and 30 GBP for cryptocurrency payouts. Weekly withdrawal limits are set at 7,500 GBP, with monthly caps at 15,000 GBP. Processing times range from instant to 24 hours for e-wallets and crypto, while bank transfers take 1 to 3 business days.

All transactions carry a 0 percent platform fee, though third-party banking or blockchain network charges may apply. Players should use the same payment method category for withdrawals as they used for deposits.

Bonus Terms

All promotional offers come with specific conditions. The welcome package offers up to 400 percent bonus plus 1,000 free spins across four deposits, with each stage requiring manual activation. Key bonus rules include:

• Minimum deposit of 20 GBP per bonus stage
• Wagering requirement of x30 on deposit plus bonus for casino offers
• Maximum bet of 5 GBP while bonus funds are active
• Bonus validity of 7 days from activation
• Eligible games limited to slots unless otherwise stated

The sports welcome bonus carries a separate x15 wagering requirement with 30-day validity and minimum odds of 1.30 per selection. Crypto bonuses require x35 wagering. Free spin winnings from social media promotions carry x100 wagering with a maximum withdrawal of 100 EUR equivalent.

Bonus abuse, including systematic exploitation of offers across multiple accounts, will result in bonus cancellation and potential account closure.

Game Fairness and Provider Standards

The platform hosts over 6,000 games from providers including Novomatic, Pragmatic Play, Hacksaw Gaming, Booongo, and Thunderspin. All slot and table games use certified RNG systems to ensure random outcomes. Live casino content from Evolution, Pragmatic Play Live, and Ezugi operates through verified streaming environments.

Return-to-player percentages vary by title. Popular options like Sweet Bonanza 1000 from Pragmatic Play offer 96.53 percent RTP, while classic slots such as Book of Ra Deluxe from Novomatic sit around 95.10 percent. Players can access game rules and paytables through each title’s information panel.

Responsible Gambling Obligations

The operator provides tools to support responsible play. These include deposit limits, cooling-off periods, self-exclusion options, and reality checks. Players experiencing gambling-related difficulties should use these features or contact support for assistance.

All users must be 18 years or older. Age verification may be requested at any point during account use.

Limitation of Liability

The platform is not responsible for losses arising from technical issues, connectivity problems, or user errors during gameplay. Maximum payouts follow game-specific rules set by providers. Jackpot and bonus buy features carry their own terms regarding maximum wins and eligibility.

Dispute Resolution

Disputes should first be raised through live chat or email support. Response times average 2 minutes for live chat and up to 24 hours for email enquiries. If internal resolution fails, players may escalate complaints through the Curacao licensing authority.

Amendments and Termination

These terms may be updated without prior notice. Continued use after changes constitutes acceptance of revised conditions. The operator reserves the right to suspend or terminate accounts that breach these terms, with remaining balances subject to review before any payout consideration.