Privacy Policy

This page explains how Cosmobet handles personal data collected from players. Understanding these practices helps users make informed decisions about their information. The platform follows standard data protection procedures in line with its Curaçao licence requirements. Players from the United Kingdom can review this document to learn what data is gathered, how it is used, and what rights they hold. For broader platform policies, see Cosmobet responsible gambling.

What Information Cosmobet Collects

When you register at Cosmobet official site, the platform gathers several types of personal information. This includes basic identification details such as your full name, date of birth, and residential address. Email addresses and login credentials are stored securely. Payment-related data like card numbers, bank account details, or cryptocurrency wallet addresses are also collected during deposit and withdrawal processes.

The site records technical data automatically. This covers IP addresses, browser types, device identifiers, and session timestamps. Such information helps maintain account security and detect unusual activity.

How Your Data Is Used

Cosmobet uses collected information for specific operational purposes:

1. Processing account registration and verifying player identity
2. Completing deposits and withdrawals in GBP, EUR, USD, or cryptocurrencies like Bitcoin, Ethereum, and Litecoin
3. Delivering promotional communications when players opt in
4. Preventing fraud, money laundering, and underage gambling
5. Complying with regulatory requirements under the Curaçao gaming licence
6. Improving platform functionality based on usage patterns

The platform does not sell personal data to third parties for marketing purposes.

Data Sharing and Third Parties

Certain information may be shared with external service providers. Payment processors such as Visa, Mastercard, Skrill, and Neteller receive transaction details to complete financial operations. Game providers including Evolution, Pragmatic Play, and Ezugi may access limited technical data during gameplay sessions.

Regulatory bodies can request information during compliance audits or investigations. Law enforcement agencies may receive data when legally required. All third-party partners operate under confidentiality agreements.

Security Measures

The platform protects personal data through SSL encryption on all connections. Account access requires email verification, and KYC checks are mandatory before withdrawals. Documents such as passports, driving licences, and utility bills may be requested during verification. Session monitoring and login alerts provide additional protection against unauthorised access.

Your Rights

Players can request access to their stored personal data at any time. You may ask for corrections to inaccurate information or request deletion of your account records, subject to legal retention requirements. Contact support through live chat or email at support@cosmobet.com to exercise these rights.

Data Retention

Cosmobet retains personal information for as long as your account remains active. After account closure, certain records are kept for regulatory compliance purposes. Financial transaction records and identity verification documents may be stored for several years as required by licensing conditions.

Policy Updates

This document may be revised periodically. Players will be notified of significant changes through email or platform announcements. Continued use of the site following updates indicates acceptance of revised terms.